http://helpdesk.simgames.net/ en DeskPRO http://helpdesk.simgames.net/news_full.php?id=25 Tue, 15 Apr 2008 02:18:33 +0000 Due to recent known performance issues of the MySQL server in our hosting cluster, we will be adding additional RAM and upgrading the processors in this server at 2 AM on Wednesday, April 16th at 2 AM.  This will cause all services requiring database access to be inaccessible for the duration of the maintenance.

The upgrade is expected to take approximately 30 minutes to complete and should improve performance greatly.

We will also be making arrangements to expand our MySQL capacity significantly within the next two weeks to provide much more reliable access to MySQL.  If you have any questions or concerns, please feel free to contact support.

]]> http://helpdesk.simgames.net/news_full.php?id=24 Sat, 12 Apr 2008 20:32:21 +0000 Over the previous two mornings we had scheduled network maintenance.  The maintenance from Friday morning went through without a hitch and we have improved network capacity and reliability as well as general organization.  The maintenance should not have caused any outages, as everything went through smoothly.  We were unable to complete the Saturday morning maintenance though, as several of the involved parties were unable to participate due to flight delays (http://www.npr.org/templates/story/story.php?storyId=89583845).  This maintenance will be rescheduled this coming week and at least one week notice will be given of the new date.  As the Saturday morning maintenance was not completed, no customers were affected.

]]> http://helpdesk.simgames.net/news_full.php?id=23 Fri, 04 Apr 2008 23:45:13 +0000 On the morning of Friday April 11th, we will have a scheduled network maintenance from midnight to 4AM CDT.  This maintenance will involve bringing down several carriers to update DDoS mitigation, re-adjust some network configurations, and to perform standard upgrades.  This maintenance should not involve any downtime and should be relatively transparent as links being worked on will be taken down gracefully and only a single carrier at a time should be down.

There will then be a second maintenance on Saturday April 12th, from 2AM to 3AM CDT, which was scheduled over the weekend as it will definitely involve downtime for most of our customers.  There will be upgrades made to a majority of our core routing equipment at this time.  Total downtime should not exceed 30 minutes.

]]> http://helpdesk.simgames.net/news_full.php?id=21 Sat, 23 Feb 2008 07:07:01 +0000 The official end of life for PHP 4 has been set for August 8th, 2008 by the PHP Group.  As a result, this version will no longer receive bug fixes or security fixes after this date.  At that this time, we will also discontinue support for PHP 4 completely on our hosting systems.  As the date approaches, we will schedule a specific time to cut over all customers to PHP 5 and eliminate PHP 4 use entirely from our servers.  If you are still using PHP scripts that require PHP 4, you should pursue upgrades to these scripts through their publishers or make the necessary modifications within the next several months.

If you have any questions or concerns about this change, please let us know by opening a support ticket or discussing the matter on our forums.

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